Castor Status

All Systems Operational

Castor EDC Operational

🇳🇱 NL Server - data.castoredc.com Operational

🇬🇧 UK Server - uk.castoredc.com Operational

🇺🇸 US Server - us.castoredc.com Operational

🇦🇺 AU Server - au.castoredc.com Operational

Castor EDC - Private Cloud Operational

Castor SMS Operational

Castor eConsent Operational

🇺🇸 US Server - us.castorconsent.com Operational

🇪🇺 EU Server - eu.castorconsent.com Operational

manage.castorconsent.com Operational

Enrollment Portals Operational

🇺🇸 US Enrollment Portals Operational

🇪🇺 EU Enrollment portals Operational

Knowledge Base Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

Castor Connect not accessible for some users after upgrade

Resolved - This incident has been resolved.
Jul 16, 09:50 CEST

Update - We have confirmed that this fix resolves issues with the 2024.1 release and recommend everyone to update the Castor Connect app to the latest version.

We will continue to actively monitor the situation.
Jul 16, 09:08 CEST

Monitoring - We have published a new release of Castor Connect on the Google Play Store which resolves the issue. If you are affected and unable to use the Castor Connect app, please open the Google Play Store and update the Castor Connect app to the latest version (v2024.1.0.1 - 0.2.5) to resolve the issue.

We are currently monitoring the rollout of this new version.
Jul 16, 08:54 CEST

Update - We have identified the issue affecting users on Android 14 and are actively working on a fix. Our team is dedicated to resolving this as quickly as possible.

Users can expect a new update by 9:00 AM CET tomorrow.
Jul 15, 21:56 CEST

Identified - We have identified that the issue may only be affecting users on Android 14. Users on Apple (iOS) devices and other versions of Android are not impacted.

If you are using Android 14, we recommend that you do not upgrade to the latest version of Castor Connect (2024.1) at this time.

Our team continues to investigate and will provide further updates as soon as possible. Thank you for your patience and understanding.
Jul 15, 21:23 CEST

Investigating - We are currently experiencing an issue with the latest version of Castor Connect (2024.1) that is preventing access for a subset of users. Our team is actively investigating the root cause and the impact of this disruption.

We understand the inconvenience this may cause and appreciate your patience as we work to resolve it. We will provide an update on the situation by 21:30 CET at the latest.
Jul 15, 20:48 CEST

Jul 15, 2024

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.