The Google Cloud outage that was affecting our services is currently recovering after root cause mitigations were put in place. Our services are operational and we'll monitor the situation until 00:00 CEST.
Posted Jun 12, 2025 - 23:12 CEST
Identified
Due to a Google Cloud outage, some of our services are currently unavailable. This includes services related to encrypted information in CDMS, such as field encryption, uploading files, and storing or accessing participant email addresses. It's also preventing participants from enrolling in studies via landing pages.
Posted Jun 12, 2025 - 21:26 CEST
This incident affected: Castor EDC (🇳🇱 NL Server - data.castoredc.com, 🇬🇧 UK Server - uk.castoredc.com, 🇺🇸 US Server - us.castoredc.com, 🇦🇺 AU Server - au.castoredc.com), Enrollment Portals (🇺🇸 US Enrollment Portals, 🇪🇺 EU Enrollment portals), and Castor EDC - Private Cloud.