Service disruption

Incident Report for Castor

Resolved

This incident has been resolved.

Posted Jan 07, 2024 - 15:03 CET

Monitoring

The issue has been identified, and service has fully restored for Castor SMS. During the investigation it also became apparent that a subset of CDMS study on data.castoredc.com was also affected, service was restored for these studies as well. We'll monitor the situation and will close this incident after 60 minutes, provided no further issues occur.

Posted Jan 07, 2024 - 12:34 CET

Update

We are continuing to investigate this issue and will provide another update soon.

Posted Jan 07, 2024 - 02:25 CET

Investigating

We are currently experiencing a disruption to our service and are investigating the cause of this issue.

Posted Jan 07, 2024 - 01:45 CET

This incident affected: Castor EDC (🇳🇱 NL Server - data.castoredc.com) and Castor SMS.