Email notifications not being sent

Incident Report for Castor

Resolved

Service has been stable, we are closing this incident as resolved.

Posted Mar 26, 2023 - 10:44 CEST

Monitoring

Service has been restored and all notifications have been backfilled. We'll be monitoring the situation for another 30 minutes before closing this incident as resolved.

Posted Mar 26, 2023 - 10:11 CEST

Identified

We have identified the cause of the issue and are working on a mitigation.

Posted Mar 26, 2023 - 09:22 CEST

Investigating

We are investigating reports that outbound email notification are not being sent from data.castoredc.com.

Posted Mar 26, 2023 - 09:17 CEST

This incident affected: Castor EDC (🇳🇱 NL Server - data.castoredc.com).