Delay in CDMS integration and email messages

Incident Report for Castor

Resolved

Our automated monitoring is up and running again.

Posted Apr 04, 2023 - 13:12 CEST

Monitoring

After investigation we have found that we are experiencing issues with our monitoring setup, but the application is not impacted and there are no delays. We are actively monitoring eConsent performance and working on a fix for our automated monitoring.

Posted Apr 04, 2023 - 12:33 CEST

Investigating

We have received information from our automatic monitoring system that some functionality might have slowed down on the eConsent US data region, affecting load times for specific functionality for customers. We are currently investigating and will inform you in more detail later.

Posted Apr 04, 2023 - 12:23 CEST

This incident affected: Castor eConsent (🇺🇸 US Server - us.castorconsent.com).