Failing to create a participant on EU

Incident Report for Castor

Resolved

The incidents was resolved.
Posted Oct 20, 2023 - 12:02 CEST

Monitoring

The service has been fully restored, and we are keeping a vigilant watch on it.
Posted Oct 20, 2023 - 11:35 CEST

Update

We've discovered a workaround that allows us to create participants successfully. However, issues persist when it comes to uploading paper templates and signed papers.
Posted Oct 20, 2023 - 10:49 CEST

Identified

We have pinpointed the problem, and it appears that our hosting provider is currently encountering a service disruption.
Posted Oct 20, 2023 - 09:55 CEST

Update

We are continuing to investigate this issue.
Posted Oct 20, 2023 - 09:48 CEST

Investigating

We are experiencing issue creating participants on EU
Posted Oct 20, 2023 - 09:48 CEST
This incident affected: Castor eConsent (🇪🇺 EU Server - eu.castorconsent.com).
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