Castor Status

All Systems Operational

Castor EDC Operational

🇳🇱 NL Server - data.castoredc.com Operational

🇬🇧 UK Server - uk.castoredc.com Operational

🇺🇸 US Server - us.castoredc.com Operational

🇦🇺 AU Server - au.castoredc.com Operational

Castor EDC - Private Cloud Operational

Castor eConsent Operational

🇺🇸 US Server - us.castorconsent.com Operational

🇪🇺 EU Server - eu.castorconsent.com Operational

manage.castorconsent.com Operational

Enrollment Portals Operational

🇺🇸 US Enrollment Portals Operational

🇪🇺 EU Enrollment portals Operational

Knowledge Base Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 9, 2026

No incidents reported today.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

Some users are unable to log in to Castor

Resolved - This incident has been resolved.
Mar 5, 20:07 CET

Identified - The issue has been identified and a fix is being implemented.
Mar 5, 17:33 CET

Update - We have further narrowed down the scope of this issue and determined that this only affects users in CDMS located on our NL instance.
Mar 5, 17:08 CET

Investigating - We are investigating an issue that affects a small subset of our users, preventing them from logging in. Despite having a valid user account, affected users will get an "Email address not recognized" error that prevents them from logging in.
Mar 5, 16:18 CET

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

Email delivery issues affecting Microsoft domains

Resolved - This incident has been resolved. Email delivery to Microsoft-hosted addresses has been fully restored.
Feb 25, 21:37 CET

Monitoring - We have identified the root cause and switched to a backup email provider. Email delivery to Microsoft-hosted addresses has been restored and we are monitoring the situation.
Feb 25, 21:27 CET

Identified - We are currently investigating email delivery issues affecting recipients with Microsoft-hosted email addresses (hotmail.com, outlook.com, live.nl and similar domains). Some users may not have received emails sent by Castor, including survey invitations and system notifications.

We are actively working on a resolution and will provide updates as the situation develops.

Only EU region appears to be affected.
Feb 25, 20:51 CET

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.